Benefits of a Maintenance Agreement
It’s always better to sign a maintenance agreement with a reputed AC repairman than contact a repairman every time you need help. This is because a contract comes with several added benefits. We have discussed what these are below…
1.Get the Best Help:
Priority booking:
Nobody wants to find themselves without AC on a hot summer day. Have you ever forgotten to schedule your summer maintenance only to realize that your AC doesn’t cool? Trying to get service during the peak season is not easy as we get booked far in advance.
Before and during summer, the best AC repairmen get busy. They get booked early on because everybody wants them to repair their ACs or service them to ensure they are ready for the season. But if you have a maintenance agreement you won’t need to worry about that because we’ll reserve time to service your air conditioner no matter how busy we are.
2. Automatic Reminders:
You have enough things to worry about! Let our office contact you to schedule your regular maintenance. This is the best way to ensure all work is done on time.
3. Discounts:
We value our long term customer relationships. We stand behind any service and repair we perform. That is why once you sign a maintenance agreement with us, we provide additional discounts to you on any service call that may arise. We want to continue providing the best service for you.
4. Longevity:
Regular maintenance will also increase the life of your air conditioner.
Your central heating and cooling system needs to be maintained. Don’t wait for the system to break down. Call us today to schedule service and to discuss the many benefits of our service agreement.
MAINTENANCE
Your home is your largest investment. Your Heating & Cooling system needs regular maintenance.
Sign up for our Maintenance Agreement Plan to keep your system performing at peak efficiency for the entire year.
Here are the key features of our Maintenance Agreement:
- Two maintenance visits each year
HEATING SEASON
15 POINT HEATING SAFETY INSPECTION/CLEANING
1. Check and adjust thermostat | 9. Check fan control |
2. Clean & adjust safety controls | 10. Check manifold pressure |
3. Clean burners | 11. Check for any gas leaks in furnace |
4. Clean & adjust pilot assembly | 12. Clean drains/traps |
5. Adjust burner for efficiency | 13. Lubricate any necessary parts |
6. Clean flame sensor | 14. Change standard 1” filters |
7. Perform carbon monoxide test | 15. Check complete furnace cycle |
8. Check intake/exhaust/venting |
AIR CONDITIONING SEASON
15 POINT AIR CONDITIONING SAFETY INSPECTION/CLEANING
1. Install gauges & check pressures | 9. Check for any visible leaks |
2. Check all voltage & AMP draw | 10. Change standard 1” air filter |
3. Check air pressure across evaporator coils | 11. Check evaporator coil |
4. Check pressure & cut out switch | 12. Check start capacitor |
5. Check all electrical connections | 13. Check compressor contactor |
6. Check & flush condensate drain | 14. Clean condensing coil |
7. Check all safety controls | 15. Lubricate all moving parts |
8. Check & adjust thermostat |
- Automatic reminders for scheduling– We’ll contact you to schedule your next maintenance check.
- Priority booking – Our expert technicians are high in demand. All of our customers with a maintenance agreement get priority booking.
- Discounts on any service call – We value our long term customer relationships. We stand behind any service and repair we perform. Once you sign a maintenance agreement with us, we provide additional discounts on any service call that may arise. We want to continue providing the best service for you.
- Increase the life of your systems – Regular maintenance will also increase the life of your heating & cooling system. Don’t wait for your system to break down.
Call us today to schedule a service and to discuss the many benefits of our maintenance agreement.
MEET OUR TEAM
Meet Our Team

Jeffrey Laski – President
Jeff oversees the daily operations at S & M Heating & Air Conditioning. Following in his father and uncle’s footsteps, he has continued to grow and evolve the company that they started in 1961. A previous partner, Richard Darin, introduced Jeff to the commercial side of the HVAC business. Jeff still enjoys going out to homes, and making sure the day to day operations are working, and the customers are happy.
On a personal note, he enjoys traveling and is very involved in numerous local and national HVAC committees. An alumni of Michigan State University, he graduated in 1976 with a degree in engineering.

David Hackman – P.E. Vice President
Engineering Department
David started his employment at S & M Heating in April 1993 after graduating from Michigan Tech University. He holds a Mechanical Engineer license in the State of Michigan. David designs and estimates HVAC systems for commercial/industrial buildings and replacement of existing HVAC equipment, controls and systems. Part of David’s day to day responsibilities include Project Manager, engineering and purchasing for commercial projects.
David is married with two boys and enjoys watching them play hockey. In his free time (which is rare) he enjoys golf, skiing, and reading.

Tal Siegmann – Business Development and Sales
Tal, our newest member of the team, oversees the business and sales side of S & M Heating and Air Conditioning. With vast experience owning his own business and then directing a multi-million dollar enterprise, Tal’s strength is looking at both the big picture and all of the details within. His focus is reviewing current business protocols and procedures and continuing to grow this successful business. Tal’s passion is building wood furniture, with an emphasis in marquetry. When not working in his woodshop he loves spending time with his wife, Lisa and their three children.

Jay Petit – Field Manager
Jay has been with S & M Heating & Air Conditioning since 1990. Prior to serving as the field man, he served 14 years as a Journeyman sheet metal worker. He works with the project management team serving as a liaison between our clients, our employees and our engineering staff. His responsibilities include making sure that all the technical drawings and plans come to life on the commercial or residential project. You will see Jay in the field making sure the job comes in on time and exceeds customer expectations.
When not at work Jay spends time with his wife and three sons.

Jonathan Dado – Engineering Assistant
Jonathan has been with the company since November 2015. Jonathan holds a Bachelor of Science of Architecture and is currently enrolled in a Master’s Program at Lawrence Technology Institute.
Jonathan prepares the technical drawings and plans under the direction of the mechanical engineer. The majority of the plans are design to build and/or shop drawings that show the detail and assembly of a wide variety of mechanical system.
Jonathan is interested in anything that has to do with architecture, nature, sports, and food.

Kris Vivier – Commercial Coordinator
Kris started at S & M Heating in 2020. Her responsibilities are to assist daily operations of the office, service department, warehouse and commercial projects.
She loves spending time with her family, enjoys rock hunting and crafts.

Linda Gruss – Service Manager
Linda has over 39 years in the HVAC industry and 15 years with S & M Heating & Air Conditioning. She handles incoming service requests, scheduling, dispatching service techs, executing service maintenance contracts, invoicing, process warranty parts/equipment returns, energy rebates, city mechanical permit applications, order maintain service parts and equipment. She also handles all customer service issues.
As a volunteer Detroit Police Reserve Chief, she serves the Detroit community by providing visibility patrols throughout the city neighborhoods in a police car. She also spends hours riding and showing her beautiful horse.

Cindy Stacks – Financial Controller
Cindy has been with the company for five years. She handles the financial reports, cost reports, HR, payroll, A/R, A/P and all accounting needs.
Her passion is reading and traveling. Cindy finds joy in art projects and gardening. But best of all she loves to spend time with family and friends.

Pat Lloyd – Warehouse Manager
Pat handles all shipping and receiving, job site deliveries, clean up and manages warehouse inventory. He can be seen on job sites assisting any way he can.
In his spare time he enjoys gardening and honing his billiard skills.
CONTACT US
Location
23262 Telegraph Road, Southfield, MI 48033
Phone: (248) 352-4656 Fax: (248) 352-3045
NEW CONSTRUCTION
Residential
For over five decades, S & M Heating & Air Conditioning has installed Heating and Air Conditioning systems in thousands of homes, over twenty thousand apartment units, condominiums, and senior living housing. We always take pride in providing a quality product for each installation. With our great reputation, we have kept many of these homes for our maintenance and service division throughout the years.
Commercial
Our commercial division has the capacity to handle your HVAC turnkey from initial design, survey construction process to final commissioning.
S & M Heating & Air Conditioning is primarily a design/build company with decades of experience in engineering, design, estimating, HVAC installation – equipment, sheet metal and controls work. In addition to new construction HVAC projects, we have vast experience in HVAC remodel and renovation. Our commercial HVAC history encompasses office, manufacturing, warehouses, computer rooms, restaurants, fitness centers, natatoriums and other various architectural forms. Rooftop and HVAC equipment replacement, ductwork, air distribution revisions and modifications, controls and operation issues are typical problems and opportunities that we work with our customers on every day.
The strength of our company comes from our employees many whom have been with us for over 20 years.
Our team is comprised of office and field experts. We all work together to complete the project till our customers are satisfied with the results. Let us come work for you.
HVAC FOR DUMMIES
So heat is created by burning the fuel (gas) inside your furnace (Some furnaces use outside air to help burn the fuel; others use air from inside your home). When the fuel burns, the hot gases that are created go through curved metal tubing called a heat exchanger and then out of your home through a metal or plastic vent pipe. At the same time, the air that circulates through your ducts passes over the outside of the heat exchanger and takes on the heat from the hot metal. The warm air is then circulated through your home. The sealed heat exchanger allows the air in your home to be heated without contaminating it with the toxic by-products of combustion.
Comfort Features –
Many furnaces offer additional features that provide greater comfort (as well as additional energy savings). Two-speed and variable speed furnaces can run on lower speeds up to 90% of the time, so they operate more quietly and run for longer periods of time than single-speed furnaces. Longer operating periods translate into smaller temperature swings. You get consistent, even heat throughout your home.
The variable speed furnaces provide a combination of comfort, efficiency and quiet performance. They can actually increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
Controlling humidity can not only affect how comfortable you feel, it can actually save you money on your monthly energy bills.
Our bodies “feel” heat as a combination of temperature and humidity. In other words, the more humid the air, the warmer it feels. So if you add humidity to dry, heated air in the winter with a humidifier, you can set your thermostat lower and still be comfortable – while you save money on your utility bills.
A humidifier can also help prevent dry, cracked skin, make it easier to breathe, protect your woodwork and reduce static electricity.
Humidifiers operate on the basis of a simple concept. Air heated by your furnace passes through an evaporator pad in your humidifier. The air absorbs moisture from the water-soaked pad and becomes water vapor that humidifies the heated air that is circulated throughout your home.
The three most important factors to evaluate when you’re considering purchasing a new furnace are: Quality, Efficiency and Comfort Features
1. Quality –
Purchasing a brand name that has a reputation for quality and reliability can save you headaches and extra expense down the road. Most of the furnaces we sell come with a minimum of 10 year warranty on parts. To that we add an additional warranty for labor. Please call us to find out the exact warranty information.
2. Efficiency –
A furnace’s efficiency rating, or AFUE (Annual Fuel Utilization Efficiency), tells you how efficiently the furnace uses fuel. In general, the higher the efficiency, the less fuel the furnace will use to heat your home. Many 1990 and earlier furnaces have an AFUE ratings of 70% or less.
High-efficiency furnaces offer AFUE ratings from 90% to 98%.
Although higher efficiency may result in a more expensive furnace. Rebates are available to our customers, and cheaper monthly utility bills help offset some of that cost.
3. Comfort Features –
Many furnaces offer additional features that provide greater comfort (as well as additional energy savings). Two-stage and variable speed furnaces can run on lower speeds up to 90% of the time, so they operate more quietly and run for longer periods of time than standard multi-speed motors. Single longer operating periods translate into smaller temperature swings. You get consistent, even heat throughout your home.
The variable speed furnaces provide a combination of comfort, efficiency and quiet performance. They can actually increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
Similar to the furnace the three most important factors to evaluate when you’re considering purchasing a new furnace are: Quality, Efficiency and Comfort Features.
1.Quality
Purchasing a brand name that has a reputation for quality and reliability can save you headaches and extra expense down the road. Make sure to evaluate the warranty on parts and labor.
2.Efficiency
Cooling efficiency for air conditioners is indicated by a SEER (Seasonal Energy Efficiency Ratio) rating, which tells you how efficiently the unit uses electricity. In general, the higher the SEER, the less electricity the unit will use to cool your home. The government mandated minimum efficiency for air conditioners is 13.0 SEER.
In order for the AC to function, the outdoor unit (condenser) and the indoor unit (coil) have to match, giving you optimal performance, efficiency and comfort.
3.Comfort Features
Some air conditioners offer additional features that provide greater comfort (as well as additional energy savings). Two-stage units can run on low speed (using 50% of the energy) up to 80% of the time, so they operate more quietly and run for longer periods of time than single-speed models providing consistent, even cooling throughout the home.
There are basically three ways you can compare the performance of different models and brands:
- How much energy they use to heat or cool your home (Efficiency).
- How much you notice their presence (Sound Levels).
- How they make you feel (Comfort).
Efficiency and Furnaces
The efficiency of a furnace is measured in a rating known as AFUE (Annual Fuel Utilization Efficiency). A lot like your car’s miles per gallon rating, AFUE tells you how efficiently the furnace converts fuel into heat. An AFUE of 80% means that 80% of the produced heat is used to heat your home, while the other 20% basically goes up the chimney.
The minimum efficiency gas furnace today is 80%, and we have gas furnaces with efficiencies as high as 98%.
In general, the higher the efficiency of the furnace the less fuel it will use to heat your home. If you have an older furnace, from before 1992, it probably has an AFUE of about 60%. You could save up to 60% on your heating bills by replacing it with a new high-efficiency furnace. So the cost to replace your old, inefficient furnace is paid back through lower utility bills.
Air Conditioners
Cooling efficiency for air conditioners is indicated by a SEER (Seasonal Energy Efficiency Ratio) rating, which tells you how efficiently a unit uses electricity. The higher the number, the greater the efficiency.
The typical SEER rating of units manufactured prior to 1992 was about 7-8. Beginning in 1992, the government began establishing minimum SEER ratings for manufacturers. Currently the minimum SEER air conditioning unit has a 13.0 SEER Rating.
In order for the AC to function, the outdoor unit (condenser) and the indoor unit (coil) have to match, giving you optimal performance, efficiency and comfort.
Sound Levels
Air Conditioners –
The sound level of outdoor units is measured in bels (similar to decibels), on a scale from 0 (barely perceptible sound) to 13 (the threshold of pain). Most air conditioners operate at 6 to 7 bels.
Depending on the location of the unit the sound level can play an important factor in deciding which unit is best for you.
Furnaces –
There isn’t a standard sound rating system for furnaces like the bel system for condensing units, so it’s difficult to compare models.
However, models that have two-stage or variable-speed operation typically also offer lower operating sound levels, because there is less noise from the blower motor and from air turbulence at lower speeds. Since two-speed and variable-speed models normally run on “low” speed up to 90% of the time, you’ll find that they’re a sound solution when you want to enjoy peace and quiet.
Comfort Furnaces –
Many furnaces offer additional features that provide greater comfort (as well as additional energy savings). Two-stage and variable speed furnaces can run on lower speeds up to 90% of the time, so they operate more quietly and run for longer periods of time than single-speed furnaces. Longer operating periods translate into smaller temperature swings. You get consistent, even heat throughout your home.
The variable speed furnaces provide a combination of comfort, efficiency and quiet performance. They can actually increase the efficiency rating of your central air conditioning system and offer you added energy savings when you use continuous fan operation in any season.
Air Conditioners
Some air conditioners offer additional features that provide greater comfort (as well as additional energy savings). Two-stage units can run on low speed (using 50% of the energy) up to 80% of the time, so they operate more quietly and run for longer periods of time than single-speed models providing consistent, even cooling throughout the home.
You may wish to consider replacing your air conditioning or heating system if it is old, inefficient or in need of repair. Today’s systems are as much as 60% more efficient. In addition, if not properly maintained, wear and tear on a system can reduce the actual or realized efficiency of the system. If you are concerned about utility bills or are faced with an expensive repair, you may want to consider replacing your system rather than enduring another costly season or paying to replace an expensive component. The utility cost savings of a new unit may provide an attractive return on your investment.
When you’re frustrated with an equipment break-down, it can be tempting to find the least expensive “quick fix” to get on with your life in relative comfort. That “quick fix” may be the least expensive now, but it may not give you the most value – or cost you the least – in the long run.
An older system that breaks down once is likely to break down again … and again. That means more emergency service calls or, worse yet, the risk of damage to your home or to other components of your heating and cooling system. You can prolong the life of the unit by adhering to annual maintenance schedule.
There’s also an ongoing cost factor to consider. Restoring your old system will only bring it back to its current level of energy efficiency. This is the time to consider replacing an older unit with an updated high efficient one saving on the monthly utility bills. As you can see factors such as age, repair cost or energy efficiency alone cannot tell if you need to replace your unit, they should all be weighed together.
On a typical replacement, one of our expert staff will come to your home to evaluate the existing system. A few options will be presented and explained. A detailed quote is then generated and once the terms are agreed upon, an installation date will be set.
We will remove the old unit and install the new in its place.
Replacement units typically take us a day to complete.
Cooling
- Upgrade to a high-efficiency air conditioner: Swapping your old, inefficient air conditioning system for a high-efficient one can cut electricity bills. We can ensure your system is the right size for your home, and you aren’t over-or under-cooling for your space needs.
- Turn up the Temperature: You can easily save energy in the winter by setting the thermostat to 68°F while you’re awake and setting it lower while you’re asleep or away from home. By turning your thermostat back 10° to 15° for 8 hours, you can save 5% to 15% a year on your heating bill — a savings of as much as 1% for each degree if the setback period is eight hours long. The percentage of savings from setback is greater for buildings in milder climates than for those in more severe climates. In the summer, you can follow the same strategy with central air conditioning by keeping your house warmer than normal when you are away, and setting the thermostat to 72°F (26°C), or your level of comfort, only when you are at home and need cooling. Although thermostats can be adjusted manually, programmable thermostats will avoid any discomfort by returning temperatures to normal before you wake or return home.
A common misconception associated with thermostats is that a furnace works harder than normal to warm the space back to a comfortable temperature after the thermostat has been set back, resulting in little or no savings. In fact, as soon as your house drops below its normal temperature, it will lose energy to the surrounding environment more slowly. The lower the interior temperature, the slower the heat loss. So the longer your house remains at the lower temperature, the more energy you save, because your house has lost less energy than it would have at the higher temperature. The same concept applies to raising your thermostat setting in the summer — a higher interior temperature will slow the flow of heat into your house, saving energy on air conditioning.
- Install Ceiling Fans: Change the direction of airflow on your ceiling fans. In the summer, the blades should operate in a counter-clockwise direction as a way of creating a nice, gentle wind.
- Have Annual Maintenance Performed: Having an annual maintenance performed on your air conditioner by a licensed technician will help ensure it operates at its peak efficiency and catches any potential breakdowns before they occur.
- Don’t Block Vents in Well-Used Rooms: Keep your supply and return air vents free of objects like blinds, carpets or furniture so your air conditioner can operate efficiently with even cool air distribution.
- Close Vents in Less-Used Room: By closing the vents, you won’t be spending money cooling rooms that are used less.
Heating
- Upgrade to a High-Efficiency Furnace: New high-efficiency furnaces use up to 50% less fuel than an older system. It can save you up to 25% of your home-heating costs in one year, and within a few years, you’ll have recovered the initial cost of replacing/upgrading your furnace. Choosing a model with an energy efficient motor can save 20 to 50% of the energy needed to continuously operate a fan motor. Let us show you the advantages of replacing your old furnace today.
- Have an Annual Maintenance Performed: Having annual maintenance performed on your furnace by us will help ensure it operates at its peak efficiency and catches any potential breakdowns before they occur.
- Install a Programmable Thermostat: A programmable thermostat enables you to control your home’s temperature when you’re away or asleep.
- Don’t Block Vents in Well-Used Rooms: Keep your supply and return air vents free of objects like blinds, carpets or furniture so your furnace can operate efficiently with even heat distribution.
- Close Vents in Less-Used Rooms: By closing some of the vents, you won’t be spending money heating rooms that are used less.
- Install Ceiling Fans – Change the direction of airflow on your ceiling fans. In the winter, the blades should operate in a clockwise direction helping to push the warm air from the ceiling down into the room.
There are an abundance of possibilities that can cause your HVAC system to freeze up; almost all of them usually need to be corrected by a professional technician. Determining the air filter is clean or replaced and making sure the airflow is not restricted are about the only tasks a homeowner should safely identify or handle themselves.
- Low Refrigerant: In some cases, freezing up is initiated by a leak in the refrigerant lines. Weak solder joints, friction from piping rubbing or vibrating against an object, leaking valves or loose fittings can cause leaks.
- Dirty Evaporator Coil: Over time, the evaporator coil will become dirty. On these occasions, the results are similar to those of having a dirty filter. Gradually you will lose airflow, slowly enough that you probably would not realize it until it freezes up or is not cooling adequately. You will need to contact a professional to remedy the problem.
- Defective Blower Motor or Relay: A blower motor running at an improper speed or not running at all can cause freezing. It can also be sporadic, starting at full speed and slowing down after it heats up. Or a relay could cause it to start one time and not the next. In either case, you will need to contact a professional to remedy the problem.
This depends on what type of filter system you have.1″ disposable filters should be changed every 3-4 months. Wider media style filters should be replaced once or twice a year. These are usually 4-6” wide and are considered a premium type filter. If you have an electronic air cleaner you will need to clean or wash the cells every 3 months.
There are many reasons such as safety, efficiency, comfort and to take care of things that might present a problem at an inconvenient time. A simple thing such as a plugged up filter can cause the system to fail resulting in a late evening or holiday service call. This is just one example, but there are several things we do on each call that could help prevent a costly repair later.
By maintaining the furnace, it runs at peak efficiency. It maximizes the system’s performance and provides more comfort for YOU. We want to identify problems before they occur. We cannot guarantee that you won’t have a breakdown during the winter after a tune-up but regular, annual maintenance decrease breakdowns.
We also check to see if you need humidifier pads to keep humidity at an ideal level. We perform both Commercial and Residential maintenance. The things we do are slightly different, but the reasons for doing so are the same.
SERVICES
Residential
We feel that it’s our job to educate you about your home’s mechanical systems so you and your family are comfortable and your property is safe. S & M Heating & Air Conditioning has installed high-quality HVAC systems in thousands of homes over the past many decades. We are equipped and qualified to deal with all types of residential equipment. Our trained and friendly professionals offer heating and cooling installation, repairs, and maintenance to help keep your home warm all winter and cool all summer. Our expert heating repair technicians can take care of any heat or cooling emergency that you may have. They’ll make sure that your heating or cooling system is functioning properly and is running at peak efficiency.
Our heating repair expertise includes all makes, models and types of heaters and furnaces. We use the latest tools and products to install your new air conditioning unit, repair your current one, and help you stay up-to-date on maintenance. It doesn’t matter if your system is old or new, if you are looking for routine maintenance or if you’re in need of a major heating repair; S & M Heating & Air Conditioning is here to help. Contact us to discuss the options for your home and to learn about the latest energy-efficient opportunities available today.
Commercial
Our goal at S & M Heating & Air Conditioning is to provide you with not only top of the line service, but to offer only top of the line quality products. Finding a reliable commercial HVAC contractor doesn’t have to be difficult. When you work with S & M Heating & Air Conditioning Sales you will receive quality solutions and a team that is dedicated to making sure your HVAC system is running as efficiently as possible. We work with office buildings, retail stores and manufacturing facilities providing service to specialized areas such as server and computer rooms.
We believe it is one of the most important duties to help inform and educate you on which products best suits your business’s needs. We know that each commercial building is different, so we would like to extend to you our quality service, our quality products and a professional staff helping people create a more comfortable, healthier building or business.
Our technicians are trained and experienced in all walks of commercial HVAC work, and consistency go above industry standards for quality. Leave the design process to us. Once a mechanical design has been established, there is no better team of installers.
Whether you need maintenance, repair or replacement, have new construction or remodeling, we want to be your heating and cooling service provider. We offer excellent quality of service and affordable rates in Metro Detroit and the surrounding area.
EMPLOYMENT OPPORTUNITIES
Contact Us about Joining Our Team
Job Opportunities: S & M Heating and Air Conditioning is always looking for talented, goal-oriented employees. Contact us if you thrive in a fast paced, success-oriented environment.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religious belief, sex, age, GINA, national origin, ancestry, physical or mental disability, or veteran status.
For more information on job opportunities contact Jeff Laski at (248) 352-4656.
INTERNET PRIVACY POLICY
Our Commitment to Privacy
Your privacy is very important to us. Part of our operation of this website involves the collection and use of information about you. This privacy policy explains what type of information we collect and what we do with that information to allow you to make choices about the way your information is collected and used. This privacy policy may change from time to time, so please check it often.
What Information Do We Collect?
In general, you can visit this website without identifying who you are or revealing any information about yourself. Information collected online can generally be categorized as anonymous or personally identifiable. Anonymous information is information that cannot be connected to the identity of a specific individual. Personally identifiable information is information that specifically identifies a particular user, such as name, address, or phone number. An example of anonymous information is the fact that, while this website may record the number of visits to a particular page that occur in a given period of time, it does not necessarily tell us the names or other identifying information of every visitor. Many users of this website will choose not to provide any personally identifiable information; therefore, those individuals are anonymous to us, and any data collected about their use of this website is anonymous information.
Automatic Anonymous Information
When you visit our site, we may collect certain technical and routing information about your computer. For example, we log environmental variables such as browser type, operating system and CPU speed, and the Internet Protocol (IP) address of your originating Internet Service Provider, to try to bring you the best possible service. We also record search requests and results to try to ensure the accuracy and efficiency of our search engine. We use your IP address to track your use of the site, including pages visited and the time spent on each page. We collect this information and use it to measure the use of this website and to improve its content and performance. All of the information that is automatically submitted to us by your browser is considered anonymous information. To the extent we share such information with third parties, it is not traceable to any particular user and will not be used to contact you.
Cookies
This site uses cookies. Cookies are small data files, typically made up of a string of text and numbers, that assign you a unique identifier. This information enables your computer to have a “dialogue” with our site and permits us to administer our site more efficiently and to provide a more tailored and user-friendly service to you. You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent; if you do so, this may limit the functionality we can provide you when you visit our site.
Third parties that link on this site may use cookies or collect other information when you go to their site. We do not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.
How Do We Use Information We Collect?
We collect personally identifiable information only for providing the services you request, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, and notifying you of new products and any other changes to our site or services that may affect you. When you submit personally identifiable information to us, you understand that you are agreeing to allow us to access, store, and use that information for those purposes.
We will not sell or give any personally identifiable information to any third parties.
We may be required by law enforcement or judicial authorities to provide personally identifiable information to the appropriate governmental authorities. If requested by law enforcement or judicial authorities, we will provide this information on receipt of the appropriate documentation. We may also release information to law enforcement agencies or other third parties if we feel it is necessary to protect the safety and welfare of our personnel or to enforce our terms of use.
Opt-Out Policy
If at any time you do not wish to receive offers and e-mails from us, we ask that you tell us. You may remove your name from our mailing list by sending us an e-mail addressed to service@smheating.com and indicating in the subject line “No Offers or E-mail.”
Security
We operate secure data networks protected by industry standard firewall and password protection systems. Our security and privacy policies are periodically reviewed and enhanced as necessary, and only authorized individuals have access to the personally identifiable information provided by our users. We do not, however, guarantee that unauthorized, inadvertent disclosure will never occur.
Transfer of Customer Information
Customer lists and information are properly considered assets of a business. Accordingly, if we merge with another entity or if we sell our assets to another entity, our customer lists and information, including personally identifiable information you have provided us, would be included among the assets that would be transferred.
WEBSITE TERMS-OF-USE AGREEMENT
S&M HEATING AND AIR CONDITION (“SMH”) WELCOMES YOU TO WWW.SMHEATING.COM. WE ASK THAT YOU READ THE FOLLOWING TERMS OF USE, WHICH CONSTITUTE A LICENSE THAT COVERS YOUR USE OF THIS SITE AND ANY TRANSACTIONS THAT YOU ENGAGE IN THROUGH THIS SITE (AGREEMENT). BY ACCESSING, VIEWING, OR USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE WITH THESE TERMS. IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS, PLEASE DO NOT USE THIS SITE.
USE OF SITE
This website is provided solely for the use of current and future customers of SMH to provide you with information about our company, and to enable you to contact us with any questions or comments that you may have. Any other use of this site is prohibited. By way of example, you should not use any features of this site that permit communications or postings to post, transmit, display, or otherwise communicate
i. any defamatory, threatening, obscene, harassing, or otherwise unlawful information;
ii. any advertisement, solicitation, spam, chain letter, or other similar type of information;
iii. any encouragement of illegal activity;
iv. unauthorized use or disclosure of private, personally identifiable information of others; or
v. any materials subject to trademark, copyright, or other laws protecting any materials or data of others in the absence of a valid license or other right to do so.
SITE CONTENTS AND OWNERSHIP
The information contained on this site, including all images, designs, photographs, writings, graphs, data, and other materials (Materials) are the property of SMH and are protected by copyrights, trademarks, trade secrets, or other proprietary rights. Permission is granted to display, copy, distribute, download, and print portions of this site solely for the purposes of using this site for the authorized uses described above. You must retain all copyright and other proprietary notices on all copies of the Contents. You shall comply with all copyright laws worldwide in your use of this website and prevent unauthorized copying of the Contents. Except as provided in this Notice, SMH does not grant you any express or implied right in or under any patents, trademarks, copyrights, or trade secret information.
DISCLAIMER OF WARRANTY
You expressly agree that use of this website is at your sole risk. Neither SMH, its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, or licensors (collectively, “Providers”), or the like, warrant that this site will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this site, or as to the accuracy, completeness, reliability, security, or currency of the Materials.
The Materials may contain errors, omissions, inaccuracies, or outdated information. Further, SMH does not warrant reliability of any statement or other information displayed or distributed through the site. SMH reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. SMH may make any other changes to this site, the Materials and the products, programs, services, or prices (if any) described in this site at any time without notice.
THIS SITE AND THE INFORMATION, CONTENT, AND MATERIALS ON THIS SITE ARE PROVIDED ON AN “AS IS,”“WHERE IS,” AND “WHERE AVAILABLE” BASIS. SMH MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE CONTENT, INFORMATION, OR THE MATERIALS ON THIS SITE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, SMH EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO ANY OF THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE OR ANY GOODS OR OTHER PRODUCTS OR SERVICES OFFERED, SOLD, OR DISPLAYED ON THIS SITE OR YOUR USE OF THIS SITE GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, ACCURACY OF INFORMATION, QUALITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION’S LAW APPLIES TO THIS AGREEMENT.
LIMITATION OF LIABILITIES
YOU AGREE THAT SMH AND ITS PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, INCLUDING, WITHOUT LIMITATION, A NEGLIGENT ACT, SHALL SMH OR ANY OF ITS PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS), ARISING OUT OF OR IN ANY WAY RELATED TO THE MATERIALS, CONTENT, OR INFORMATION ON THIS SITE OR ANY OTHER PRODUCTS, SERVICES, OR INFORMATION OFFERED, SOLD, OR DISPLAYED ON THIS SITE, YOUR USE OF, OR INABILITY TO USE, THIS SITE GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER SMH OR ANY OF ITS PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES DO NOT ALLOW THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
INDEMNIFICATION
You agree to indemnify, defend, and hold harmless SMH, its affiliates, agents, employees, and licensors from and against any and all claims and expenses, including reasonable attorney fees, arising out of or related in any way to your use of the site, violation of this Agreement, violation of any law or regulation, or violation of any proprietary or privacy right.
PRIVACY POLICY
Click here to access SMH’s Privacy Policy governing the use of information that SMH obtains from you through your use of this website.
LIMITATIONS ON CLAIM
Any cause of action you may have with respect to your use of this site must be commenced within one year after the claim or cause of action arises.
TERM AND TERMINATION
Without limiting its other remedies, SMH may immediately discontinue, suspend, terminate, or block your and any user’s access to this site at any time in our sole discretion.
HYPERLINK DISCLAIMERS
As a convenience to you, we may provide on this site links to websites operated by other entities (collectively the “Linked Sites”). If you use any Linked Sites, you will leave this site. If you decide to visit any Linked Site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Linked Sites, regardless of the linking form (e.g., hotlinks, hypertext links, IMG links) are not maintained, controlled, or otherwise governed by SMH. The content, accuracy, opinions expressed, and other links provided by Linked Sites are not investigated, verified, monitored, or endorsed by SMH. SMH does not endorse, make any representations regarding, or warrant any information, goods, and/or services appearing and/or offered on any Linked Site, other than linked information authored by SMH. Links do not imply that SMH or this site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo, or copyright symbol displayed in or accessible through the links, or that any Linked Site is authorized to use any trademark, trade name, logo or copyright symbol of SMH or any of its affiliates or subsidiaries. Except for links to information authored by SMH, SMH is neither responsible for nor will it be liable under any theory based on (i) any Linked Site; (ii) any information and/or content found on any Linked Site; or (iii) any site(s) linked to or from any Linked Site. If you decide to visit any Linked Sites and/or transact any business on them, you do so at your own risk. SMH reserves the right to discontinue any Linked Site at any time without prior notice. Please contact the webmasters of any Linked Sites concerning any information, goods, and/or services appearing on them.
CONTROLLING LAW, JURISDICTION, AND INTERNATIONAL USERS
This Agreement is governed by and shall be construed in accordance with the laws of the State of Michigan, U.S.A., without reference to its conflict-of-law provisions. SMH makes no representation that the materials are appropriate or available for use outside the United States. If you access this site from outside the United States, you will be responsible for compliance with all local laws. You agree to comply with all laws and regulations applicable to your use of this site. You agree to submit to the personal and exclusive jurisdiction of the state or federal courts located within Oakland, Michigan for any disputes with SMH arising out of your use of this site.
ENTIRE AGREEMENT
This Agreement constitutes the entire agreement between SMH and you with respect to this website, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and SMH with respect to this website. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based on or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. If for any reason a court of competent jurisdiction finds any provision of this Agreement or portion of it to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.
MODIFICATIONS TO AGREEMENT
We may revise this Agreement at any time and you agree to be bound by the revised Agreement. Any such modifications will become effective on the date they are first posted to this site. It is your responsibility to return to this Agreement from time to time to review the most current terms and conditions. SMH does not and will not assume any obligation to notify you of changes to this Agreement.
ELECTRONIC COMMUNICATIONS AND ELECTRONIC SIGNATURES
You agree to be bound by any affirmation, assent, or agreement you transmit through this website, including but not limited to any consent you give to receive communications from SMH solely through electronic transmission. You agree that when in the future you click on an “I agree,” “I consent,” or other similarly worded “button” or entry field with your mouse, keystroke, or other computer device, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature.